I just overheard an amazing phone conversation. Since the individual making the call had helpfully put it on speakerphone, I was privy to both sides of the conversation. It went a lot like this:
Man: Hey, do you know which of our printers is the XP5 printer? One of the interns is printing to it and he doesn’t know which one he’s printing to.
Woman: You don’t know which printer to use?
Man: No, I need to know where the XP5 printer is. The interns need to know.
Woman: Have you asked [IT guy]?
Man: No, [IT guy] is out. Is there someone else I can ask?
Woman: No. You’ll need to put in an IT ticket and they can tell you. [Note: all IT tickets get sent to our corporate office and then routed back here to our IT guy, who is out as previously mentioned. Nobody in our corporate office will know where exactly a particular printer is located.]
Man: Okay, I’ll put in a ticket.
Look, people. Why not either print to a printer that you DO know the location of, or perhaps print out a piece of paper that says “REWARD! IF YOU CAN READ THIS, PLEASE CALL [INTERN] AND TELL HIM WHAT PRINTER IT IS!!!” It would be both good for a laugh and might actually solve the problem of where the XP5 printer is. Just saying.
1 comment:
just the idea that you'd have to call a tech person to find a printer is insane. that's not a tech problem; they should be calling the logistics guy.
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